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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Robert Sullivan

February 20, 2023

5  out of  5 rating by Robert Sullivan
"Zac has a passion for insurance, which has motivated him to go above and beyond to gain a deep understanding of the products he sells. He's the kind of person that you gain respect for very quickly and he genuinely has the best interests of his clients in mind."

Holly Garrison

January 12, 2023

5  out of  5 rating by Holly Garrison
"Super friendly and knowledgeable! Andrew helped me set up an insurance policy within minutes."

Pepper 843

January 12, 2023

5  out of  5 rating by Pepper 843
"I have my house and 2 vehicles with them. Always Good customer service and quick to resolve issues!"

Miguel Royeca

January 9, 2023

5  out of  5 rating by Miguel Royeca
"I had to get renters insurance for my apartment and called Zac he was very nice and helpful. He made the process quick and easy. I would definitely use him again for insurance."

Angel Lawrimore

November 23, 2022

5  out of  5 rating by Angel Lawrimore
"They have very good service and nice people I recommend them 100%"

Derick Mitchell

November 8, 2022

5  out of  5 rating by Derick Mitchell
"My experience with Zach Jones State Farm is one of a kind the representatives there awesome They are very sufficient and hands on and will give you the best Help to their ability."

John conrad

October 25, 2022

5  out of  5 rating by John conrad
"Shane customer service is on point! Thanks a lot to the Zac Jones staff! No better place to go"

Andrew Nuss

October 14, 2022

5  out of  5 rating by Andrew Nuss
"Zac and his staff are amazing they treat you like family and are very knowledgeable about their policies. I definitely recommend them to anyone looking for insurance whether it be for your new vehicle or personal liability these folks at Zac Jones state farm are the best."

Lindsey Battle

October 14, 2022

5  out of  5 rating by Lindsey Battle
"Everyone in the office truly goes above and beyond. Shane is great!"

robert goodale

October 13, 2022

5  out of  5 rating by robert goodale
"Always friendly and experienced, they have been great for me over the last 5+ yrs. Thanks to shane, and all of the other great people there.."

Damon Dixon

October 13, 2022

5  out of  5 rating by Damon Dixon
"Andrew is great!"

Temeka Dillard

October 11, 2022

5  out of  5 rating by Temeka Dillard
"I spoke with Andrew who was very kind and he answered my questions with ease."

Elizabeth Lieberman

October 6, 2022

5  out of  5 rating by Elizabeth Lieberman
"I highly recommend this agency! I dealt with Andrew Murphy directly and he was so easy to work with. He found me a lower rate than I had with geico that also included more coverage. I really appreciated the fact that I will be dealing with the same couple of agents that build individual relationships with their customers."

Lorraine Shealy

October 6, 2022

5  out of  5 rating by Lorraine Shealy
"I have used Zack Jones State Farm Insurance for all my insurance needs for many years. They have insured my home, cars and trucks, and rental property. I have found them to be highly professional, efficient, knowledgeable, and ready to assist me at anytime. I would recommend this insurance company to everyone."

Gemma Nigh

October 5, 2022

5  out of  5 rating by Gemma Nigh
"Zac just helped us get away from Progressive…they Progressively change their rates! He got us renters insurance as well, which saved us even more on our Auto Policy. Great person to talk to, tells you what what is real and true and not what is falsified fluff. 😀"


October 4, 2022

5  out of  5 rating by MixinWitFoxyRoxy
"I would highly recommend Zac Jones-StateFarm. Very down to earth and very Professional agents. Come see Them I promise you’ll be happy."

Darlene Moreno

September 28, 2022

5  out of  5 rating by Darlene Moreno
"I am fairly new with State Farm Insurance. But I feel like I've known the agents in Zac Jones' office forever. Shane is absolutely fantastic. I cannot say enough nice things about this man. I am looking forward to a very long and wonderful relationship with Shane and this particular office. I would refer anyone,who is looking for a new insurance company/agent, to this agency on why 17 in Charleston."

Alexandra Norton

September 20, 2022

5  out of  5 rating by Alexandra Norton
"We had the pleasure of working with Zac and we have no complaints. He makes everything super easy and goes out of his way to make sure we are getting the coverage we need. We are grateful and look forward to many more years of business with his office."

Andrew from Live Ultimate

August 30, 2022

5  out of  5 rating by Andrew from Live Ultimate
"It’s no wonder Zac has a 5 star review with 150+ reviews. Polite. Professional. Straight shooter. Looking to help how he can. Makes it simple and easy. On top of that saved me $55 and $14 a month on my respective vehicles. Cheers brother!"

Michelle Barrineau

August 24, 2022

5  out of  5 rating by Michelle Barrineau
"I’m not one to usually do a review but they deserve a 5 star review! Let’s start out with how helpful and considerate they all are! They answer every question that I have very thoroughly! I’ve called on several occasions and they are always so supportive and if they need to call the billing department to get answers, they call right back with all the right answers. They make you feel like you are family not just another client. I’ve saved thousands of dollars a year and even if I had not saved that much I would still stick with Zac Jones because they just genuinely care about their customers. I did not think good service still existed until I switched to them! Andrew is the best agent!!! If you are looking for great insurance with great customer service this is the definitely the place you want to call!"

Kathy Gallagher

August 16, 2022

5  out of  5 rating by Kathy Gallagher
"They are always so helpful and best rates around. Highly recommend Zac Jones and his team"

patricia riley

August 15, 2022

5  out of  5 rating by patricia riley
"The best insurance company ever! Thank you Izzy you were amazing! I'm very pleased with the service!"

Stephanie Corbett

August 12, 2022

5  out of  5 rating by Stephanie Corbett
"I called and got my insurance through Zac Jones a few weeks ago and it was so easy and quick. Zac was extremely knowledgeable and patient with me while i asked questions! I will definitely be a customer for life!!"

Wesley Collins

August 10, 2022

5  out of  5 rating by Wesley Collins
"Zac and Andrew are the most wonderful people in the business. They’re truly here to help and with their transparency, I call them for any questions or car updates I have. I’ve been with them for almost 5 years now and have not ever once encountered a problem or hiccup. I will never switch insurances, why would I? They have the best rates! Thank you Zac AND Andrew for always helping, I really appreciate it!"

Isiah Sean White

July 27, 2022

5  out of  5 rating by Isiah Sean White
"Great personal group of folks. Always takes care of me. This has been a great transition from my previous State Farm Agent who has since retired. 15 years and counting!!!"